Tandem is one of the UK's original digital challenger banks, providing access to simple, honest, and fair mortgage and savings products. Tandem is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Loop Money was acquired by Tandem Bank in 2023, allowing Loop to access more resources and support in order to provide our customers an even better product.

No. Loop will continue to operate as a standalone app and brand. All operations will merge into Tandem but you won’t notice any change in service.

We're here to help! If you have any further questions, simply email support@loopmoney.com

A phone number

Loop works best when friends support each other. By giving us contact permission, we bring all your friends over in one click. You can also add friends, one at a time, as you go along. The choice is yours.

Loop will send a push only when something happens that you need to be aware of - e.g. it is time to repay someone or a friend has joined Loop.

To transfer and receive money between friends you need to link a bank account.

Bank of Scotland, Barclays, Capital one, Chelsea Building Society, Dankse, First Direct, Halifax, HSBC, Lloyds, Monzo, Nationwide, NatWest, Revolut, Royal Bank of Scotland, Santander, Starling, Tesco Bank, Tide, TSB, Ulster Bank, Virgin Money, Yorkshire Building Society.

> Open app > Follow the Link to my account prompt on the home page (or click on your profile image and choose bank accounts) > Click on Link Account – and follow the instructions on the screen.

Yes Loop is 100% safe & secure. Loop never accesses or holds your money. Loop uses Open banking, the industry standard for connecting your accounts securely and seamlessly. These Open banking services are provided by our partner, Truelayer.
Payments via Loop are safe, and use the same systems that banks use.

Yes.

Open banking is only available for UK bank accounts right now. If your bank is in the UK but doesn’t show up, it could be that your bank has not signed up to open banking yet. You will need to use another account.

Without linking your bank account, you will not be able to send or receive monies to and from your friends. You will not be able to enjoy the majority of the Loop functionalities and services. It’s a real shame!

From time-to-time bank, systems may be down or experience errors - try again in a little while. If this is happening all the time, email us at support@loopmoney.com and one of the Loop team will get back to you soon as possible

Not yet: only UK sterling, for now. We intend to allow multiple currencies in the near future; watch this space.

You will have a custom invite link that can be shared on all major social platforms and many messaging services like WhatsApp, SMS and email. To find your personalised invite link, click on your account image. This will take you to your profile and you will see an invite link prompt.

Yes, any payments due to you can be kept track of. It just means any friend who is part of the payment will be unable to Loop you any money and you will be unable to Loop them any money due to them directly via the app.

If contacts on your phone also have Loop installed, they automatically are added to your friend’s list. Making it less hassle for you.

We all share money with friends – whether it’s picking up a shared taxi fare, paying a friend back who picked-up the drinks tab last night or lending a friend £20 when they’re a bit short. But keeping track, remembering to pay back and knowing how to pay back can be a nightmare. Looping is the term we use to describe how friends can use Loop to make money sharing easy. Loop will keep track, send reminders to everyone and help you all manage the payments.

Home Screen > press LOOP > 1 to 1 Loop > choose ‘Loop a friend’ tab > fill the details and follow the process > simple!

Home Screen > press LOOP > 1 to 1 Loop > choose ‘Ask for a Loop’ tab > fill the details and follow the process > simple!

Your friends can reach out to you when they need help. Loop lets them contact you directly, with details like how much they need, why and when can they return. You can then decide whether it’s a good time for you to lend them the money. This information is private between you and your friend.

You will be able to see an option to help your friend select ‘Help Jack’. This
will transfer the money from your default bank account to your friend, it’s that simple. Your friend is now less stressed about money and happier thanks to you :)

When it’s time to repay a Loop the app will send you a reminder, all you have to do is click and pay. Nice and easy!

Go to the Groups tab, select ‘start a Group’, add new friends and, you’re all set up. You can always add and remove members, change the name and picture of the group profile.

For now, you can invite them to join Loop and then add them to the group.

Yes, your friends will be informed a group has been created with them. They will also be notified when a Loop is uploaded to the group.

On Home Page > press Loop > Choose Group Loop > fill the details and follow the process > simple!

Loop does the maths for you - it simplifies the settlement to ensure the least number of transfers between the group. When the group settles, Loop notifies you if you need to pay someone - no stress, no fuss.

Loop keeps track of repayments within the group. Each group settles with a frequency set by the person who created the group (any frequency : from every 3 days to every 30 days). When it is time to settle, if someone within the group doesn’t pay on time, then the money due becomes a 1-to-1 Loop. Therefore the member who still needs to settle the balance will need to repay a member of the group who is in credit.

If there are no outstanding monies to settle for that friend, you can remove them from the group.

If you’re the creator of the group, open the group and click on the small three dots on the right corner. Then follow the prompts to delete.

Just swipe left and select ‘edit’. It will take you to the ‘edit’ page. Once you have edited and saved the changes, your group members will be informed that changes have been made.

Loop uses something called ‘Simplified Settlement’. When you add a Group Loop, the calculation in the background works out the most effective way for individuals in your group to settle so not everyone has to pay everyone else. For example, if there are four of you and you Loop £20 equally, then everyone owes £5. If someone in the group Loops another £20, the calculation will work out the best way to settle, avoiding that each individual has to pay every member of the group. All bills are accurately calculated and allocated, taking the complication out of your hands.

You will be prompted to settle up a Loop when it is due. If you wish to settle up a Loop earlier, simply go to your friend’s profile page. > click the menu on the top right of friends image > choose Early settlement > follow the process to settle.

If you cannot settle the Loop at the scheduled time, you will be prompted to ask your friend for an extension, part payment or you can propose to pay in ways other than cash.

If you wish to settle up a Loop earlier, simply go to your friend’s profile page. > click the menu on the top right of friends image > choose Early settlement > follow the process to settle.

Loop will prompt your friend when payment is due. You do not need to do that, Loop will take care of reminding again and again.

Loop is the app that makes money sharing easy: Loop keeps track, sends reminders and manages payments. And Loop does more than that! With the Loop badges you’ll show your friends that they can count on you.
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There are five types of badges: Guide, Creator, Helper, Hero, Trust.
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The Guide Badge indicates that you are growing your community and inviting friends to Loop. The Guide Badge shows that when it comes to money and friends, you want to create new paths for others to follow, you want to relax, remove the stress and focus on doing more with your friends.
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The Creator Badge shows you are using Loop to take the hassle out of shared expenses. You build your Creator Badge each time you are setting a Group with your friends and letting Loop do the time consuming bits like keeping track, sending reminders and managing payments.

Each time you add a shared expense to a Group - whether it’s a shared taxi fare, or the energy bill with your flatmates - you build your Helper Badge. Your Helper Badge shows your friends know they can count on you: after all, sharing is caring.

The Hero Badge shows that you are there for your friends and willing to help them when they are in a tight spot and need an extra bit of cash. You build your Hero Badge by responding to requests from your friends (1-to-1 Loops): it shows that it’s not how much you have, but what you do with it that counts.

The Trust BadgeTM reflects the fact you repay your friends on time. By building your Trust Badge your friends know you’ll pay back on time. With Loop’s Trust Badge, over time you could able to boost your external credit score and this will help you gain access to credit from traditional lenders or get better deals from banks and building societies.

Loop is the trading name of the company LoopMoney. Our registered office is: 6th Floor, One London Wall, London, EC2Y 5EB.

Yes Loop is 100% safe & secure. Loop never holds or touches your money. Loop uses Open banking, the industry standard for connecting your accounts securely and seamlessly. The Open banking services are provided by our partner, Truelayer. Payments via Loop are safe, using the same systems banks use. Loop uses bank-level security to protect your data. Check out our privacy policy for more information here.

Loop was started by a group of entrepreneurs from the world of Finance, e-commerce and Technology. To find out more see here https://www.linkedin.com/company/loopmoney-app/

Please refer to our privacy policy.

Yes. The way to do this is to set up a group with the friend that gave you the £10. Then add a Group Loop – but use the ‘unequal split’ to determine that you owe 100% of the £10.

Imagine a group trip with lots of expenses. Each time a new shared expense
is added, Loops is constantly updating who needs to repay and who is owed money. And it does so by calculating the least number of transactions, that means the least amount of people for you to repay or the least number of people paying you back. For example, you share a bill for a meal with four people and the amount is split between the four of you. Then you continue for drinks and someone else adds a new shared expense. The amount you owe from the second bill is subtracted from the original credit you had, leaving you with the total you owe or the total each member of the group owes you.
Loop keeps track of all the expenses. And it is automatically doing the calculation for you and for each Group member, each time a new shared expense is added. Ultimately this reduces the number of transactions that need to take place when it’s time to settle up.

The app will prompt your friend again and again and again to settle your Loop.

That’s ok, you can manually invite your friends to Loop with you on the app by using your personalised invite link in your Profile.

Thanks for spotting it! Within the app you will see a prompt <add image here> to give feedback or report issues - it automatically takes a screenshot, and you can edit the image or write more about the issue and share it with us directly through the app. Alternatively, please email us with details and supporting images to support@loopmoney.com and one of the Loop team will get back to you soon as possible.

Go to the Profile page of the App and follow the contact us prompt. Alternative send an email support@loopmoney.com and one of the Loop team will get back to you soon as possible.